1. What is the return period for orders?

1.1 Medicine Orders

Medical returns are only permitted if the return window, which varies from 0 to 7 days from the date of delivery, is observed, and if the medicines have been returned under the specified conditions below. Before ordering, make sure you consult the product page to get more information about the return policy.

1.2 Healthcare Products

Health care products that include wellness and medical devices may have a 0–10 days return or replacement period from the delivery date, depending on their types. You can find the product-specific return policy on each product page.

Note: Currently, Glowin M does not charge a shipping fee for product returns.

2. Products Not Eligible for Return

As per the terms and conditions of our sellers and partners, the following are the non-returnable and non-replaceable items:

Products that have been opened, used, or partially consumed should not be returned.

If there is any tampering or damage to the packaging, seal, or label, the product cannot be returned.

If in the returned package, there are no freebies, accessories, or manuals, then do not return the package.

If the product does not have the original barcode, serial number, or UPC that was there at the time of delivery, it cannot be returned.

If the product has been damaged due to the wrong use of it, mishandling, or negligence, it should not be returned.

If the product detail page shows that the product is “Non-returnable”, then it cannot be returned.

If the return window specified on the product page is over, then it cannot be returned.

If the item does not have the original packaging or invoice, then it cannot be returned.

Besides that, for reasons of hygiene, safety, and regulations, the following product categories can’t be returned, unless they are defective, damaged, expired, or incorrect:

Personal care and baby care products

Food and nutritional items

Healthcare devices and Covid essentials (masks, gloves, sanitizers, etc.)

Sexual wellness products (condoms, pregnancy/fertility kits, lubricants, etc.)

Diapers, health drinks, supplements, glucometers, test strips, or any other perishable goods

However, Glowin M will accept returns if the above products are defective, spurious, expired, or not as described on the website.

3. Additional Notes

Products labeled as “Non-returnable” on the product page or whose return window has expired cannot be returned, refunded, or exchanged.

If such products are returned together with other returnable products, only the latter will be refunded after the verification process.

Any product you send back without prior permission may not be accepted and will be returned to you at your expense.

4. How to Return a Product

Within the eligibility period, you can conveniently file a return request through any of the following channels:

Step-by-Step via Website/App:

Visit www.glowinm.com and go to “My Orders”.

Select the order you want to return.

Click on ‘Return’ button and select the product(s) which you want to return.

Give the reason for return and submit your request.

You can also contact our Customer Support Team at +91-6399131706 or email kumarmittal7@gmail.com to initiate the return procedure.

Our pickup team will come for the product as per the following timings once your return request is approved:

Local Cities: Within 24–48 hours of return approval.

Other Cities: Within 4–6 business days of approval (depending on courier partner timelines).

Remember: The product should be packed in its original packaging with all the labels, seals, and accessories that are intact. Also, keep a copy of the invoice or bill ready for the verification at the time of picking up the goods.